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What Do Funky Restrooms Have to Do With Brands


These days, business is more competitive than ever. So every aspect of a company’s image matters. Yeah, of course you need impeccable customer service and high-quality products, but there are other elements that can boost the reputation of a brand and leave a lasting impression on customers. Focusing on the overlooked details makes a difference, such as maintaining spotlessly clean, great smelling restrooms. This is a factor most people will never think of, but this simple touch can have a grand impact on your brand’s perception and customer loyalty.

Imagine with me for a second. A client comes to your place and goes to the restroom and its not well maintained. There are stains in the toilet, the floor is sticky, and the smell of urine is strong and nauseating. Fast forward a few weeks, that same client comes in with her elderly mother. Mom needs to use the restroom. What do you think that client says to her mother. Do you think that client returns again? She will never forget the fact that she had to choose between her mother having the same sucky experience she had in the restroom or holding it and suffering in other ways.


Clean restrooms are one of the most powerful indicators of a brand’s attention to detail and its commitment to customer satisfaction. When customers and clients find facilities that are well-maintained, they feel valued and respected. It enhances their overall impression of the establishment and contributes positively to their experience. Clean restrooms create an inviting and comfortable atmosphere. Make sure those restrooms are clean, smell good, and are welcoming. By prioritizing restroom cleanliness, businesses can differentiate themselves from competitors and build a positive brand image.


Believe it or not, clean restrooms play a large role in shaping a brand’s reputation. When the customers’ experience is that of a space that values cleanliness and attention to detail, they subconsciously associate these qualities with the brand’s overall values and commitment to excellence. This positive brand association creates trust and loyalty, this garners return customers who recommend your company to others. Word-of-mouth recommendations gain strength when accompanied by positive remarks about the cleanliness and ambiance of a place.

While clean restrooms may seem like a minor consideration in branding, this can make a world of difference in tribe building. By paying attention to details, your brand can go above and beyond to create a favorable and memorable experience for clients. By setting high cleanliness standards and creating a soothing ambiance, you can foster stronger brand associations and solidify your position in clients’ minds. Ultimately, these small but impactful touches can have a remarkable influence on customer satisfaction and repeat business, contributing to long-term success. In closing, put the phone down and go make sure the restroom is clean, the floors aren’t sticky, and it smells great.

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